Service/Support	Bronze	Silver	Gold	Platinum
	£7.50/m/sys	£15/m/sys	£30/m/sys	Bespoke
Telephone Support	P	P	P	P
24Hr Call-out response	P	P	P	P
Hardware maintenance & Support	£45/hr	£30/hr	P	P
E-Mail/Internet support #	£45/hr	£30/hr	P	P
Windows Operating System Support	£45/hr	£30/hr	P	P
24/48Hr Hardware Swap out *	O	48 hrs	24 hrs	24 hrs
Microsoft Office suite support	?	?	?	P
4Hr Call out response	O	O	O	P
3rd Party software support	O	O	O	P
Un-necessary Call out response**	£45/hr	£30/hr	£20/hr	P
Anti Virus Support	£45/hr	£30/hr	£20/hr	P
Back up administration	£45/hr	£30/hr	£20/hr	P
Network Infrastructure Support	£60/hr	£60/hr	£60/hr	P
Network Administration	£60/hr	£60/hr	£60/hr	P
Parts or Components	Cost	Cost	Cost	Cost

 

P	Benefits & service included with your service level
O	Benefits & service NOT included
#	Support does not cover Internet Service Provider (ISP) related faults. If ISP is at fault, support is chargeable at the applicable rate.
?	Service can be provided at a additional cost
*	The replacement equipment is not guaranteed to be identical
**	Call out charges will charged for user error or accidental damage. Charges will included travelling time to & from destination