You are in the
Leasing Dept
Your IP Address is 38.103.63.59
You are 1 of 5 current users.
Sunday, September 07, 2008 1:54:28 AM
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Smart Computers Ltd
Unit 12
St Georges Business Park
Alstone Lane
Cheltenham
Glos
GL51 8HF
View location Map
Tel: 0870 063 7117
Fax: 0870 063 7118
info@smart-computers.co.uk
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Leasing: Lease Support?
The lease support
package is designed to complement the comprehensive 1 year back to
base warranty. This bolt on to the lease contract costs £5 per
machine per month for the life of your lease contract. Backed by
our team of experienced technicians/engineers to ensure customers
benefit from excellent service nationally.
The table below
highlights the level of Service/Support that is included in the
optional lease support package.
|
Service/Support |
Lease |
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Telephone
Support |
P |
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24 Hr Call-out response |
P |
|
Hardware maintenance and support |
P |
|
E-Mail/Internet support
# |
P |
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Windows operating system support |
P |
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24Hr Hardware swap out * |
P |
|
Parts or components |
P |
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Microsoft Office suite support *** |
P |
|
Legend |
| P |
Service
included in lease support. |
|
* |
The replacement
equipment is not guaranteed to be identical. |
| ** |
Call out
charges will charged for user error or accidental damage.
Charges will included travelling time to & from destination. |
| *** |
Only if MS
Office is included in the lease package. |
| # |
Does not
include ISP related faults. If ISP is at fault, support is
chargeable at current rate. |
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